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What payment methods does Bill Blass accept?

We accept Visa, MasterCard, American Express, debit cards. We do not accept checks, cash, or money orders.

How do I cancel an order?

Once an order is submitted, it cannot be changed or canceled. In the event that we have to cancel your order because merchandise you have selected is out of stock, we will contact you with a follow-up email.

How do I contact Bill Blass for help?

Customer service can be reached at help@billblass.com 

What carrier does Bill Blass use for shipping?

All domestic shipments are made through UPS. We ship to all 50 states plus Hawaii and Puerto Rico (Fedex Ground). We offer same day delivery to New York City if the order is placed by 2:00pm. We do not ship to P.O. boxes.

Ground Shipping – free


How can I check my order status?

Customers with an account can check an order by checking their shipping confirmation email. A customer who checked out as a guest may check order status by using the tracking number found in their shipping confirmation email.

What is the Bill Blass return policy & process?

Returns must be made within 14 days of receiving the product. All returns must be original and sellable condition.

Domestic customers who wish to make a return or exchange can use the complimentary return label included with each order. If the return is requested within the 14 day return period, is undamaged and still has all tags, it will be accepted. International customers must pay for shipping of returned items.

How long will my refund take?

Bill Blass will issue the refund in the original form of payment 2-3 business days from the receipt of the item at our warehouse. Timing of the refund showing up on your account depends on your credit card issuer.

Can I exchange a product?

Exchanges are treated in the same way as a return. The original item must be received at the warehouse and processed as a return, and the new item is considered a new order. If you would like to receive your new item sooner, you can place the order directly online.

Footwear Size Chart

US5678910
EU 35 36 37.5 38.5 40 41