FAQ

We accept Visa, MasterCard, American Express, PayPal, Amazon Pay, Apple Pay, Samsung Pay, and debit cards. We do not accept checks, cash, or money orders.

There are currently no physical locations carrying Bill Blass shoes. However, we do have plans to launch a flagship store located in New York City so stay tuned!

Customers with an account can check an order by logging into their account on our site or through their shipping confirmation email. A customer who checked out as a guest must use the tracking number found in their shipping confirmation email.

We aim to fulfill orders very quickly which doesn’t allow us much time to be able to cancel or modify an order once placed. However, if you have an issue please email us at help@billblass.com and we’ll help find a good solution.

Yes. Please contact our customer service by emailing help@billblass.com for international shipping.

We offer free shipping for all our products within the US. Orders shipped to the contiguous US usually take between 2-5 business days to deliver once processed. Those shipped to Alaska, Hawaii, and Puerto Rico are expected to arrive within 3-8 business days once processed. On select products, customers may choose an expedited shipping service. For all orders shipping outside the United States and Puerto Rico, please contact our customer service by emailing help@billblass.com.

We ship from both our warehouse located at our New York City headquarters and our warehouse located in New Jersey.

We offer a 30-day hassle-free return and refund policy for all of our products. If you are not totally satisfied with your purchase, we’ll get you set up with a full refund within 30 days of receipt (purchase of gift cards are non-refundable). All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 45 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Bill Blass, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories. In addition, Bill Blass reserves the right to not issue a refund at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence. To set up a return, log in to your account and select the Returns & Exchanges tab to the left. If you don't have an account yet, simply create one with the email address you used to place your order. Exchanges are treated in the same way as a return. The original item must be received and processed at the warehouse, and then your exchange item will be shipped. If you would like to receive your new item sooner, you can place the order directly online.

To set up a return, log in to your account and select the Returns & Exchanges tab to the left. If you don't have an account yet, simply create one with the email address you used to place your order. Find the easy pull tab on your original box to reuse as return packaging. Returns and exchanges must be made within 30 days of receiving the product. All returns must be in their original and sellable condition.

Your refund will be issued in the original form of payment, unless otherwise specified, 3-5 business days from the receipt of the item at our warehouse. Timing of the refund showing up on your account depends on your credit card issuer.

Exchanges are treated in the same way as a return. The original item must be received and processed at the warehouse, and then your exchange item(s) will be shipped. If you would like to receive your new item(s) sooner, you can place the order directly online.

We are currently focused on creating the highest quality of shoes and bags possible and apologize for any inconvenience as we do not produce any other products at this moment. All former licensees who produced items such as the BB perfume, jeans, luggage, etc. no longer exist. However, if you have any favorite BB products, please feel free to reach out to our team to suggest a future re-creation. Email help@billblass.com with any questions, concerns, or comments regarding these items.

All our employees have been trained on proper hand washing protocol, work areas are cleaned prior to shipping each package, and all employees wear face masks and vinyl gloves when packaging orders.

As the situation with COVID-19 evolves day to day, our top priority during these challenging times continues to be the health and safety of our coworkers, customers, and communities. At Bill Blass, employees are provided with health insurance and every employee is being paid their full salary during this time.