Shipping and Returns
To start a Return or Exchange:
Please fill out the form below and click submit. We will then send you a return label via email. If sent outside of our regular business hours we will reply to you on the following business day.
We offer a 30-day hassle-free return and refund policy for all of our products. If you are not totally satisfied with your purchase, we’ll get you set up with a full refund within 3-5 days of receipt depending on your bank's processing time (purchase of gift cards are non-refundable).
Please note that returns must be dropped off at a United States Post Office rather than any other shipping store.
To set up a return:
1. Scroll up to the top of this page to our Returns and Exchange form.
2. Enter your information in the form and be sure to specify which item you would like instead if it's an exchange.
3. We will email you a prepaid United States Postal Service (USPS) return label.
If you need assistance with making a return you can also email us at email@example.com. Be sure to include your name and order number so we can easily assist you.
All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 45 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase.
Bill Blass, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories. In addition, Bill Blass reserves the right to not issue a refund at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.
We offer free UPS Ground shipping for all our products within the US. Orders shipped to the contiguous US usually take between 2-5 business days to deliver once processed. Those shipped to Alaska, Hawaii, and Puerto Rico are expected to arrive within 3-8 business days once processed.
On select products, customers may choose an expedited shipping service at an additional cost which is not subject to refund if returned. Expedited orders placed on weekends or holidays will be shipped out on the next business day.
Shipping Cut Off Time
All orders placed before 3pm Monday - Friday will be shipped out same day.
All orders placed after 3pm will be shipped out the following business day.
For all orders shipping outside the United States and Puerto Rico, please contact our customer service by emailing firstname.lastname@example.org.